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Information System Assessment and Proposal for ICT Modification
Petrová, Pavla ; Klusák, Aleš (referee) ; Koch, Miloš (advisor)
This dissertation is dealing with the issue of information systems in business environment. The practical part focusses on examining the contemporary solutions IS/IT at a chosen hotel with the help of analysis HOS 8 and ZEFIS. Based on these analyses the final part of this thesis proposes solutions for the improvement of the current state of IS from balance perspective as well as efficiency.
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Information System Assesment
Menšík, Marek ; Ing.Kamil Macuch (referee) ; Koch, Miloš (advisor)
This diploma thesis deals with information systems evaluation from user and producer aspects. The theoretical part presents current trends and actual ways of using, including practical application used in real firms. The practical part is focused on proposals and changes for concrete producer of information system.
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IT Governance Quality Metrics
Marcin, Juraj ; Květoňová, Šárka (referee) ; Rychlý, Marek (advisor)
This thesis deals with metrics of IT management. The main goal of the thesis is to design a web application for assessing the quality of IT service management. The resulting application will determine the aforementioned quality based on the specified criteria and values. In the first part of the thesis, there are elaborated current methodologies, which are focused on quality assessment of IT administration and management. These methodologies also include metrics to assess this quality. In the third chapter, the quality assessment process is processed using the IT Quality Index. The fourth and fifth chapter describes the design and implementation of the web application itself. Validation of application results is processed in the fifth chapter. The created application is deployed on the server and used to assess IT quality. In the last chapter of this work is described practical use of work results and possible extensions of the web application.
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ITIL and COBIT Implementation in ARIS Toolset
Škoviera, Martin ; Kreslíková, Jitka (referee) ; Rychlý, Marek (advisor)
This master's thesis explores the topic of guidance for the COBIT framework and ITIL library in the context of business process management. It encompasses various process modelling languages and diagrams for companies active in information and communication technologies. Through the selected ARIS tool set and the mapping of all 64 processes, the establishment of individual processes can now be achieved, which is explained by modelling a total of 101 diagrams. The thesis also contains an example of process deployment for a selected company, which is accompanied by an implementation of a dashboard application that monitors the ticket flow of service operation processes.
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Information System Assesment
Matuška, Marian ; Kuchař, Petr (referee) ; Koch, Miloš (advisor)
This work is evaluating information system from several different aspects. First of them is evaluation from customers point of view when choosing or using the information system. Second aspect is evaluation of information system itself by producer. The goal of this evaluation is to have high quality information system.
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Software Development Processes Improvement
Řezáč, Jakub ; Bartík, Vladimír (referee) ; Kreslíková, Jitka (advisor)
This master's thesis is oriented on software development processes improvement techniques. It presents modern approaches of process development and analyses problems of their management and usage in various life cycle phases. In connection with these techniques it brings draft of support tool, which increases automatization of processes development with pertinent cooperation with other tools, as one of presumptions of improvement of their quality.
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Audit of the SAP ERP system
LIŠKOVÁ, Markéta
The master thesis deals with audit of the SAP ERP system operated in academic environment. In the first part of the thesis are clarifies the basic terminological concepts. The concept of audit and audit of information systems are defined along with term related. Subsequently, the concept of ERP is defined and the SAP organization is introduced together with the audited product. In the second part of the thesis are tested control objectives, selected with regard to the objective of the thesis, the literature and with using the COBIT methodology.
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IT Governance Quality Metrics
Marcin, Juraj ; Květoňová, Šárka (referee) ; Rychlý, Marek (advisor)
This thesis deals with metrics of IT management. The main goal of the thesis is to design a web application for assessing the quality of IT service management. The resulting application will determine the aforementioned quality based on the specified criteria and values. In the first part of the thesis, there are elaborated current methodologies, which are focused on quality assessment of IT administration and management. These methodologies also include metrics to assess this quality. In the third chapter, the quality assessment process is processed using the IT Quality Index. The fourth and fifth chapter describes the design and implementation of the web application itself. Validation of application results is processed in the fifth chapter. The created application is deployed on the server and used to assess IT quality. In the last chapter of this work is described practical use of work results and possible extensions of the web application.
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Analysis of the weaknesses of IT process
Bláha, Jan ; Svatá, Vlasta (advisor) ; Říhová, Zora (referee)
The thesis focuses on research of IT process weakness. In theoretical part are described basic terms and also frameworks or best practise of process maturity rating. Selected practice ITIL and COBIT are then used for rating in practical part. For this purpose is choosen one of process which is outsourced by external contractor. Rating is made using free accessible tools, which are offered by selected practice and which offer rating process. Result is established according to consultation with people involved in project and their rating using mentioned tools.
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